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Troubleshooting steps for SBCGlobal email not working on Android

Updated: Mar 22

Make sure your smartphone is linked to a better internet connection. An unstable connection can result in issues with your email app.

  • Check your login information: Check that you are logging in to your SBCGlobal email account with the correct email address and password. You can try logging in through a web browser to double-check.

  • Clear the app cache and data: Clearing the cache and data of your email app can help resolve any issues related to it. Go to "Settings," then "Apps," then choose your email app to do this. Tap on "Storage," then "Clear cache" and "Clear data."

  • For updates, check: Make sure the email app and Android operating system are both current. open Google Play Store for app updates.

  • Disable antivirus or firewall software: Antivirus or firewall software can sometimes interfere with email app functionality. Try disabling them temporarily and check if your email app works.

  • Remove and re-add your email account: Removing and re-adding your SBCGlobal email account can refresh the connection and resolve any issues. Go to "Settings," then "Accounts," choose your email account, and press "Remove account" to accomplish this. By choosing "Add account" and adhering to the on-screen steps, you can add your email account again.

  • Message customer service: If none of the above measures work, you can contact the customer care team for your email service provider to receive more assistance.

  • Try a different email app: If the issue persists, you can try using a different email app to access your SBCGlobal email account. a new app download from the Google Play Store.

  • Check email settings: Make sure that your email settings are properly configured. Check your incoming and outgoing server settings, port numbers, and SSL settings.

  • Make sure your email filters aren't preventing your emails from arriving in your inbox by checking them. Check your spam folder, archive folder, and other email filters to ensure that your emails are not being filtered out.

  • Restart your device: A simple restart of your Android device can sometimes resolve issues with your email app.

  • Factory reset: If none of the above steps work, you can try doing a factory reset of your Android device. Make a backup of your data before continuing as doing so will erase everything from your device.

I hope these steps help you resolve the issue with your SBCGlobal email not working on Android.

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